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frequently asked questions

  • For Website Templates: When you purchase a template from us, you will get instant access to all of the tutorials and Canva designs to help you prepare for your website build.

    Within 2 business days of purchase we will send you an invitation to accept your new template. When you accept the invite, the template will come as a new website with a 6 month free trial directly in your Squarespace Account Dashboard.

    For Brand Kits & Social Media Templates: You will receive instant access to your Brand Kit & Social Media Design Files, plus access to the Training Library.

  • The templates can be used as-is or you can customize further to reflect your brand. The video tutorials show you how to edit colors, fonts, images, graphics, and more. You can also add or remove pages, layouts, and sections.

  • If you have a current Squarespace Website subscription, you can reach out to Squarespace Support to request a prorated refund for your annual subscription once you have launched the new site.

  • Yes! If you would like to hire the FlyDog Team to customize your template, simply add the Website Customization Add-On at time of template purchase.

  • Yes! Your Website Template is for the design and use of the template ONLY.

    You’ll also need to pay for a Squarespace Subscription plan to be able to launch your site and take it live (you will receive a 6-month free trial – leaving you lots of time to edit!) Wait to purchase the Squarespace plan AFTER we deliver your new template, because you will get to utilize our 20% off discount code. Click here to see Squarespace’s updated pricing.

    You will also need a Domain (URL). You may qualify for a free Domain through Squarespace with your yearly subscription.

  • Yes! If you would like to hire the FlyDog Team to customize your template, simply add the Custom Branding Add-On at time of template purchase.

  • We do not currently offer custom copywriting.

  • Yes! Our parent company, FlyDog Digital is a digital marketing agency, specializing in:

    • Social Media Management

    • Search Engine Optimization

    • Custom Website Design

    • Custom Brand Design

    Check out our additional services here.

  • Yes! Your template purchase comes with 2 weeks of support from the date of purchase!

    You can read our full Terms & Conditions here.

  • Due to the immediate and direct access to the templates we do not offer a refund of any kind. There will be no returns of any purchases for any reason. Please contact us if you have any specific questions about this before you make a purchase.

    You can read our full Terms & Conditions here.